Returns and Exchanges
SkinPro Return Policy:
Should you have any concerns with your order from our website please reach out to us here. Our customer support email address is [email protected].
If you have questions about expectations in advance of your order please reach out to us. While many products will provide instant relief, most of our products are therapeutic in nature and work over the course of several weeks. If results do not exceed your highest expectations, please contact customer service. As skin types vary, the typical results vary as well. For this reason, this Satisfaction Guarantee includes a free personal evaluation of each individual case by one of our skin care professionals. There are no refunds.
Following this consultation, a detailed recommendation will be made as to the appropriate treatment going forward and one of our products will be recommended. We’ll do this until you are completely satisfied.
While we do not offer monetary refunds, this type of service and guarantee is designed in order to make sure that your experience with us is completely enjoyable. We spare no expense in making sure we find a suitable treatment for your skin care needs.
Return Policy for Other Product categories:
We only accept refunds or exchanges for defective products. We do not accept returns except in the case of defective products. To be eligible for a return you must take a picture of the defective product and email it to: [email protected] along with a copy of your receipt.
After receiving and reviewing it, if it is defective we will supply you with the return address. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional nonreturnable items: Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Basically situations when there is absolutely not refundable are as follow:
- Shoes, Jewelry, Gadgets with obvious signs of use and/or if they have been opened will not be returnable or refunable.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at here: [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected] and we will then authorize the return Gifts.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1）Misprinted/damaged/defective items: We will replace any items damaged or for poor quality at no additional cost, or we can issue a refund or partial refund if the customer agrees, depending on how damaged it is.
2）Wrong Address: If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
3）Unclaimed Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment.